Understanding User Acceptance Testing (Elective)

This course counts as two days Elective area of the Certified Test Manager (CTM) certification, Certified Software Test Professional certification and the CSTAS certification.

For costs and cities where this course might be offered, please see the right border of this page or to bring this course to your test team at your location, contact our Education and Professionals Services Group.

Participants will learn:

All too often the products delivered by IT fail to meet customer expectations, especially with regard to the quality of the product. An effective User Acceptance Testing process addresses this issue in two very powerful ways; 1) by ensuring that the customer is fully engaged in the Requirements process and 2) by having the customer confirm the functionality and performance of the product prior to delivery. This two day seminar looks at the business issues which drive the need for a fully functional User Acceptance Testing process and looks at the components of such a process. It is designed to help improve existing User Acceptance Testing programs as well as provide a roadmap for those which to establish the function. Joint attendance by IT and the User/Business team members will provide maximum benefit from this class which emphasizes hands on learning.

Participants will learn:

This seminar will focus on the procedures for creating an effective User Acceptance Testing process. As a participant you will be able to:

• Develop an understanding of the basic concepts of User Acceptance Testing and how they apply to the software life cycle
• Identify key activities which make up User Acceptance Testing
• Prepare a Business Event Model and related Acceptance Tests
• Identify how to test functional and quality requirements
• Improve test case development through inspection techniques
• Integrate User Acceptance Testing into the overall project plan
• Demonstrate a return on investment on User Acceptance Testing deployment
• Demonstrate improved quality of deployed software using User Acceptance Testing

Outline

This seminar will demonstrate the process for establishing an effective User Acceptance Testing (UAT) Process.

• Understanding User Acceptance Testing (UAT)
  • Software Life Cycle Fundamentals
  • Working with processes
    • Process Definitions
    • Process Management
  • Role of Testing in the Life Cycle
    • Quality Assurance
    • Quality Control
  • What is User Acceptance Testing
• Business Process
  • Understand the process
  • Identify the participants
  • Identify triggers and controls
  • Improve the process
• Business Event Model and Business Event List
  • Interacting with the process
  • Defining boundaries
  • Driving out ambiguity
• Project Plan and Test Plan
  • Developing the plans
    • Building organization commitment
    • Managing the resources
    • Ensuing participation
    • Integrating test plan into the project plan
  • Working with time, cost and quality issues
  • Reporting
  • Using project management tools
• Test case development
  • Getting started in Requirements
    • Functional requirements
    • Quality requirements
  • Test approaches
    • On-Off
    • Parallel
    • Time Series
    • Regression
    • Break/fix
    • Stress
    • Test first
  • Monitoring results
  • Benchmarks for completion
• Test case improvement
  • Inspections
    • What is an inspection
    • Inspections in the acceptance testing
  • Defect tracking
    • What is a defect
    • Defect databases
  • Problem analysis
    • Root cause analysis
• Managing UAT
  • Environment and staff
    • Establishing the test environment
    • Using a test environment
    • Developing testing resources
    • Leveraging skills
  • Time and Budget
    • Estimating the testing effort
    • Tracking the testing effort
    • Working with the project plan
  • Training and tools
    • Training for testing
    • Testing as training
    • Using test tools
• Partnership and Team building
  • The Partnership Model
    • Vocabulary
    • Conflict management
  • Creating Teams
    • Departmental Teams
    • Cross-Functional Teams
• Managing Testing Risks
  • Identifying Testing Risks
  • Assessing Risks
  • Prioritizing Risks
  • Mitigating Risks
• Why projects fail
• Building the Business case of effective User Acceptance Testing
  • Measurement
  • Cost of Quality