Establishing the Software Quality Assurance Function

(CSQM #2) or (CTM Elective) or (CSTP Elective) or (CSTAS Elective)

This course covers the CSQM area #2 of the Certified Software Quality Manager requirements. This course also covers the Elective area for the Certified Test Manager (CTM) certification and the Test Professional Body of Knowledge and the CSTAS certification.

For costs and cities where this course might be offered, please see the right border of this page or to bring this course to your test team at your location, contact our Education and Professionals Services Group.

Concepts

This course is second of the two foundation courses in the CSQM certification process. The companion foundation course is, “Managing Software Quality” is the prerequisite course.

This course describes the activities required to establish a successful software quality assurance function (SQA. The successful establishment of this function requires careful planning and execution. It is essential that the SQA function provides business value and ROI to the organization; therefore it is imperative that its establishment be carefully planned and executed.

This course defines all activities related to the successful planning and establishment of an SQA activity. Every IT professional that is aspiring for CSQM certification should take this course before the courses covering CKA areas 3 through 10 of the CSQM certification requirements.

Participants will learn:

• Understand how to plan for implementing a successful SQA function
• Become knowledgeable in how to gain senior management approval and support
• Expand your understanding of the elements that comprise the SQA function
• Gain expertise in defining, documenting and implementing standardized SQA processes, procedures, and standards
• How to baseline the current quality levels and cost of quality

Outline

• Introduction
  • Defining the activities related to establishing an SQA group
  • Base lining the current software quality levels and cost of quality
• Planning the implementation
  • Establish mission and objectives
  • Developing the implementation plan
  • Gaining senior manage approval and support
  • Estimating business value and ROI
  • Planning for resistance
• Establishing SQA
  • Identify stakeholders
  • Establish a budget
  • Recruiting personnel
  • Developing SQA plan
• Define and develop standardized processes, procedures, standards, and methodologies
  • Documenting the standards, processes, procedures, and methodologies
  • Training the personnel
  • Establish and document the metrics and measurements
  • Dashboard design
• Deploying the processes
• Overcoming resistance
• Implementing defect studies and quality audits
• Evaluating and implementing methodologies and automated tools
• Evaluating the progress
• Demonstrating business value and ROI
• Wrap-up