Risk Management for Software Quality Management

Course available as online self-paced

Course available to schedule onsite

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Applicable Certifications:

CSQM #7

Concepts

Software Quality Management (SQM) is concerned with all the processes, methods, and practices that affect quality when producing, supporting, and operating software. Essentially, SQM is risk management, identifying and addressing all the factors that can negatively impact all those processes, methods, and practices. While often the most visible form of managing risk, testing developed code is only one of many aspects that SQM considers. This interactive seminar focuses on engineering, methodology, and management risks related to producing software before it can be tested and on the risks supporting, maintaining, and operating the software after it has been tested and released. Key types of risks, identification approaches, and mitigation techniques are distinguished. Exercises aid learning.

WHO SHOULD ATTEND: This course has been designed for business, system, project, and quality managers, analysts, testers, developers, auditors, users, and others who need to promote and improve the quality of software products.

Participants will learn:

Relation of risk and risk management elements to managing software quality.
Quality risks that traditional testing is unlikely to address.
Identifying, analyzing, prioritizing, and mitigating development life cycle risks.
Addressing typically-overlooked risks creating, operating, supporting, and maintaining software.
Monitoring, evaluating, adjusting, and reporting on SQM risk activities, findings, and results.

Outline

RISK, SQM, AND THEIR RELATIONSHIP
- Risk definition and elements
- Classical risk management
- Testing, main way to mitigate software risks Costs, ease of detecting, controlling vs. harm
- Quantifying qualitative risk, tricks and traps
- Threats, vulnerabilities, triggers
- Types, classifications of risks
- Effects vs. causes risk identification
- Direct and indirect forms of injury
- Limits of relying on testing to reduce risks
- Functional and technical risks
- Risks that testing doesn’t address
- Business, management, and operational risks
- Software Quality Management (SQM)
- SQM relation to risk management
- Impact and likelihood risks of doing SQM
RISKS CREATING SOFTWARE
- What is a process, why it matters
- REAL vs. Presumed Processes and risk
- Non-procedural process aspects
- SDLC software creation apparent risks
- Main cause of project problems, overruns
- Project initiation and feasibility analysis risks
- REAL process causes
- Why seldom recognized or addressed
- Mitigation methods if outside your control
- Metrics to reveal, address process risks
- Methodology mistakes, illusory explanations
- Tools, danger of over-reliance
- Strengths, weaknesses of agile, exploratory
- Skills and knowledge issues
- Beliefs, customs, hiring, training, rewarding
- Lack of management support, priorities
- Changing requirements and scope creep
- REAL business vs. product requirements
- Agile user stories panacea pitfalls
- Traditional requirements review weaknesses
- Product design and review risks
- Development methods, management
- Proactive Testing™ planning, design
- SQM role, measures, reporting
3 SQM OF POST-DEVELOPMENT RISKS
- Quality cut-off at implementation
- Maintenance, monitoring and testing
- Refactoring risks
- Operations, support, security and quality
- Significance for business, organization
- Relation to software creation risks
- Why these risks seldom are considered
- Measurement methods
- SQM and organizational responsibilities
- Reporting and improvement, gaining support
- Metrics to monitor effectiveness, efficiency