Improving Performance through Standards and Processes (Elective)

This course covers the Elective area of the Certified Test Manager (CTM) certification, Certified Software Test Professional certification and the CSTAS certification.

For costs and cities where this course might be offered, please see the right border of this page or to bring this course to your test team at your location, contact our Education and Professionals Services Group.

Concepts

All of the international standards for IT excellence have one area in common: the full definition of all critical processes and the standards that govern them. ISO 9000, Six Sigma, SPICE and the Capability Maturity Model all begin with process and standards definitions. These fundamentals are well understood and have well-tested practices that any IT department can adopt, no matter the economic sector, size or country. Learn the basic steps to establish the Mission Critical Processes and their standards, procedures and guidelines. Learn a simple model to develop and deploy processes and standards. Learn to measure processes to make sure they are meeting standards. Learn to manage the processes and standards day-to-day and optimize them based on analyzing their efficiency and effectiveness. Learn to leverage your improved results.

Outline

This tutorial focuses on the procedures for developing and deploying IT standards successfully. As a result of your participation you will be able to:

• Understand the relationship of IT standards to international standards
• Define Mission Critical Processes with internal and external customers
• Use the New Process Development Model to develop and deploy processes and standards, procedures and guidelines
• Measure standards usage, effectiveness and efficiency
• Manage standards usage day-to-day
• Optimize standards
• Plan and deploy a standards program