Software Quality Assurance and Quality Control Methods and Techniques (CKA #7) or (CTM #7) or (CSTP Elective) or (CSTAS Elective)

This course covers area 7 of the Test Management Body of Knowledge (TMBOK) requirements. This course covers area 7 of the International Software Process Improvement Certification (ISPIC) requirements. his course also counts as an elective towards the requirements of the Certified Software Test Professional certification.

For cost and cities where this course might be offered, check our Public Training Schedule.To bring this course to your test team at your location, contact our Education and Professionals Services Group.

Concepts

In today's competitive environment, high quality software that can serve both the operational and strategic needs of the organization is a necessity. Information Technology departments are under extreme pressure to create, maintain, purchase and outsource software that can help distinguish the company in the market place. IT departments are more business and customer oriented than ever before but many traditional quality techniques have been abandoned without replacing them, resulting in poor software quality, over-extended budgets and disappointed customers. Learn the basic processes, methods and techniques that assure quality systems. Learn the quality techniques that set industry leaders apart and create world class IT departments. Learn to apply internationally recognized standards, techniques, processes and procedures that get the improved results you need to improve your output and demonstrate your value to the organization.

Participants will learn:

• Implement quality techniques, processes and methods to continuously improve software quality for your customers
• Assess needs to determine quality and improvement priorities
• Apply the international standards and quality principles
• Demonstrate Return on Investment and leverage your value to IT

Outline

• Quality Management Introduction
  • Define Quality
    • Working definitions of quality
    • Applying definitions practically
    • Developing strategic definitions: Quality, Defects, Quality Assurance, Quality Control, Quality Improvement
  • Understand the context for quality
    • Deming, Juran approaches and their application
    • Life Cycles
    • Approaches to implementing QA , QC and QI
• Managing by Process
  • How are processes managed?
    • Define your Mission Critical Processes, product, "internal" customer, supplier
    • A systematic approach to process definition and deployment
    • Setting and defining standards
    • Writing procedures
  • Develop the Partnership Model
  • Using principles of Project Management in quality efforts
    • Relationship of Process and Project Management
• Overview for "Software Quality professionals"
  • What do you need to know?
  • Using the CMM © , CMMI © Models
  • Use the "bookend" approach
  • Use best practices
  • Using Models as guides
• Apply other Models, international standards and best practices of IT Quality
  • Six Sigma
  • ISO 9000:2000
  • Cost Of Quality
  • Taguchi Model
  • SEI CMM © , CMMI © Model requirements
  • Testing Maturity Model SM
  • SPICE, TickIT and other models
  • PMBOK
• Using the "Bookend" Approach" for software quality
  • Develop a robust Requirements process
  • Establish Change Control
  • Establish Configuration control
  • Using Life Cycles effectively
• Quality Assurance Best Practices
  • Risk Assessment
  • Life Cycle Implementation
  • Standards and Best Practices
  • Measurement and Analysis
  • Other prevention activities
  • Who's responsible for QA
• Quality Control Best Practices
  • "V" Model: Static and Dynamic Testing
  • Formal Inspections
  • Writing Testable Requirements/Testing Requirements
  • Testing Life Cycles and approaches
  • Using test tools effectively
  • Independent verification and validation
  • Who's responsible for QC?
• Quality Improvement Best Practices
  • Reducing process variation
  • Integrating Quality Control and Quality Assurance
  • Defect Studies/SPC applications
  • Techniques for process improvement
  • Demonstrating ROI, justifying software quality approaches
  • Who's responsible for QI?
• Implementing Quality Assurance, Control and Improvement
  • Organizational considerations
  • Training and preparation
  • Maintaining and improving QA , QC and QI
  • Integrating QA , QC and QI into daily business operations
  • Demonstrating Return on Investment for QA , QC and QI
  • Impact of RAD, Agile and other new approaches
  • Impact of SOX